Scope of this policy
This policy explains how Medio handles personal data when you visit medio.solutions, complete a contact form, or communicate with us through WhatsApp, email, or Instagram.
“Personal data” means information that can identify a person, either by itself or when combined with other information.
Data we receive
You may provide your name, email address, location, business requirements, message content, and any other information you choose to share when contacting us.
The form on this website runs in your browser and prepares a WhatsApp message. Medio does not save the form entries to the website database before you continue to WhatsApp. From that point, the communication takes place through WhatsApp and is also subject to that service’s policies.
Hosting providers may process basic technical data such as IP addresses, browser types, access times, and request logs to deliver and secure the website.
How we use data
- To respond to questions and understand your business requirements.
- To prepare consultations, recommendations, proposals, or quotations.
- To provide the communications and services you request.
- To maintain website security and prevent misuse.
- To meet legal obligations and resolve disputes when necessary.
Basis for processing
We process data based on your consent, the need to take steps before or during a contractual relationship, balanced legitimate interests, and/or applicable legal obligations—depending on the context of the processing.
Retention and security
We keep communications and related data for as long as needed to respond to requests, provide services, maintain reasonable business records, or meet legal obligations. When no longer needed, data will be reasonably deleted or anonymized.
We apply reasonable technical and organizational measures. However, no electronic transmission or storage method can be guaranteed to be completely secure.
Your personal data rights
Subject to applicable law, you may request information, access, correction, updates, deletion, suspension or restriction of processing, withdrawal of consent, and other available rights relating to your personal data.
Send requests to [email protected]. We may request enough information to verify your identity and will respond within the time required by law.
Changes and contact
We may update this policy if our services, data practices, or legal requirements change. The latest version will always appear on this page with its update date.
Privacy questions may be sent to [email protected] or to Medio in Pontianak, West Kalimantan, Indonesia.